Delete your R.I.S.E account

This page explains how to request deletion of your R.I.S.E account (the “Rise Together. Earn Together.” app) and the data associated with it. R.I.S.E accounts are identified by your mobile phone number — there is one account per phone number.

1. Delete your account from inside the app

The fastest way — takes under a minute:

1. Open the R.I.S.E app and sign in with your phone number.
2. Go to the Profile tab.
3. Open Privacy & data.
4. Tap Delete account and confirm.

Your account immediately enters a deletion state. We apply a 7-day grace window before the permanent (“hard”) delete, in case you change your mind — signing back in within those 7 days cancels the deletion. After the grace window, your account and personal data are permanently removed as described in section 3.

2. Can't access the app? Request deletion by email

If you can no longer sign in (lost phone number, uninstalled app), email support@rise-app.in from the phone number registered to your account (or clearly state that number) with the subject “Delete my account”. We verify ownership and complete the deletion within 30 days.

3. What is deleted, what is kept, and for how long

Deleted when you delete your account (permanently removed after the 7-day grace window, and in all cases no later than 30 days after the deletion request):

• Your mobile phone number and authentication records
• Your profile (display name, avatar) and demographic answers
• Your Spark wallet balance and squad membership
• Your panel / survey responses
• Your push-notification tokens

Kept for the periods below, then removed or anonymised:

• Activity logs (session and ad-view events used for fraud analysis) — retained for up to 90 days, then anonymised so they can no longer be linked to you.
• Redemption (payout) records — retained for 7 years to satisfy Indian financial-record-keeping obligations. These are kept only as required by law and are not used to re-identify you after account deletion.

4. Delete some of your data without deleting your account

If you want us to delete specific personal data but keep your account active, email support@rise-app.in from your registered phone number describing what you'd like removed. We respond within 30 days. Some data may be retained where we are legally required to keep it (for example, the redemption records in section 3).

5. Questions or complaints

For help with deletion, contact support@rise-app.in. For data-protection complaints, our Grievance Officer can be reached at grievance@rise-app.in. See our Privacy Policy for full details on how we handle your data.